What’s Important in a Fund Administration Team?

At Reliant Fund Services, we’re constantly seeking new ways to keep our clients happy. So, we asked them what they want to see in a fund administration team.

Here are the top three responses we heard.

1. Continuity of teams

A fund administrator company with a high turnover is a massive turnoff for clients. For one thing, a revolving door of employees sends up huge red flags about what type of culture the company has. In addition, high turnover can drag down clients’ productivity because they need to spend extra time retraining their new fund admin team every time there’s a staffing change.

At Reliant Fund Services, we proudly boast a high retention rate, which ensures continuity for the duration of the fund administration relationship. In addition, we believe in promoting a positive work-life balance. That drives us to balance assignments in a way that ensures our employees can effectively keep up with clients without giving up other essential aspects of their lives. (It’s also part of why we recently announced our expansion into New Jersey!)

2. Flexibility

We were surprised to hear that many of our clients are used to hearing “no” from their fund admins instead of “let’s see how we can make this work.” Many fund administrators take a one-size-fits-all approach to their clients, which doesn’t leave any room for flexibility.

We don’t believe in automatic “no” responses to client questions and ideas. Instead, we’ll work with you to figure out what solution we can deliver that will meet your needs, even if it falls outside of what we have done before.

3. Automation and technology

There are a lot of significant technological advancements that can automate tasks and improve the overall fund admin experience. Yet, a lot of fund administrators are still living in the dark ages by dealing with old-school methods because “that’s how we’ve always done it.”

Today’s clients want to see their fund admin staying on top of technology or, better yet, getting ahead of the technology curve by exploring and investing in new and leading technologies that will better serve their clients. Reliant Fund Services is a big believer in using digital technologies such as online subscription documents to expedite processes without compromising our integrity or accuracy.

Need a New Fund Admin? Let’s Talk

If you can relate to any of the above common challenges clients face when working with a fund admin, it might be time for a change.

Contact us today to learn more about what makes Reliant Fund Services different and how we can help you.